LifeSource Triage

Phone: (910) 742-9243 Press *

Email: Triage@1ssinc.com

If you believe this is an emergency, please dial 911.

Hours of Operation:
Monday - Friday: 8 AM - 5 PM EST

Contact Triage for:
  • Non-life-threatening symptoms, complaints, refills, order clarifications, medication prior authorizations, or behaviors
  • PASRR Level 2 residents needing immediate assistance
  • Any triage-related item that can be handled within a 24-48hr period
What Triage Will Need to Know:
  • Symptoms, Complaint, and/or Behaviors
  • Date of Onset
  • Contact information for facility staff
  • Vitals
  • Recent History of Hospitalizations, Trauma/Falls, Medication Changes, Diet Changes, Behavioral Changes, and/or Lab Results

Triage for Psychiatric / Psychotherapy Patients

Triage Portal Notice

Hours of Operation: Monday - Friday, 8:00 AM - 5:00 PM (excluding holidays).

The online triage portal is available for submissions only during normal business hours. Submissions are not accepted after business hours, on weekends, or on recognized holidays.

If you require assistance outside of normal business hours, on weekends, or on holidays, please call our office. All calls received during these times will be forwarded to our after-hours call service for processing and appropriate triage.

Our office is currently closed. Our normal business hours are Monday through Friday, 8 a.m. to 5 p.m. EST; our offices are closed on all major holidays. Triage requests received outside of business hours or on a holiday are not addressed until the next business day. If your need is urgent, please call our after-hours line at (910) 742-9243 Press *. Otherwise, we will respond to your triage request at our earliest opportunity.


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